98ok | Privacy Policy and How We Protect Your Data

1. Introduction & Scope

Welcome to 98ok. We believe that protecting each user's personal information is a fundamental right. This Privacy Policy explains what data 98ok collects, why we collect it, and how we keep it safe.

This policy applies to all 98ok services — the main website, mobile app, Live Casino, slots, fish games, and all other gaming services. By using any 98ok service, you are considered to have agreed to this Privacy Policy.

98ok operates in compliance with Bangladeshi and international privacy laws. We follow GDPR standards and take full responsibility for protecting user data.

This Privacy Policy may be updated periodically. For significant changes, we will notify you at your registered email address.

2. What Information We Collect

98ok collects only the information that is necessary. Requesting unnecessary or excessive data goes against our policy. Full details by data type are provided below:

Data Type	Example	Reason for Collection
Identity Information	Name, date of birth, national ID	KYC verification and age confirmation
Contact Information	Email, mobile number	Account management and communication
Financial information	Payment methods, transaction history	Deposit/Withdrawal Processing
Technical Information	IP address, browser, and device information	Security & Fraud Prevention
Gaming data	Bet history, game preferences, wins/losses	Service Improvement & Responsible Gaming
Cookie information	Session cookies, preference cookies	User Experience Enhancement

We never store your full card number or PIN. Payment details are held in encrypted form only.

3. How We Use Your Information

98ok uses your information only for the following purposes. Each use has a legitimate basis, and we never use your data for unnecessary reasons:

For account creation, management, and verification — this is the most fundamental use under our Privacy Policy.
To ensure smooth processing of deposits and withdrawals and to keep financial transactions secure.
To provide customer support — including issue resolution, complaint handling, and technical assistance.
To detect fraud, money laundering, and illegal activity in order to maintain platform security.
To deliver a personalized gaming experience and relevant promotional offers.
To promote responsible gaming and provide support when signs of problem gambling are identified.
To meet legal obligations and maintain compliance with regulatory authorities.
To conduct analytics aimed at improving the quality of our services.

We will never send marketing or promotional emails without your consent. You can unsubscribe at any time.

4. Information Sharing & Disclosure

98ok never sells your personal information to third parties. However, your data may be shared in the following specific circumstances:

Payment Providers: For deposit and withdrawal processing, necessary information is shared with approved payment gateways including Mobile Banking, Nagad, and Rocket.
Technology Partners: Game software providers and cloud service providers — only the data necessary to deliver the service.
Legal authorities: In cases involving court orders, government directives, or legal investigations, information may be disclosed in accordance with applicable law.
Security Partners: Data may be verified with AML agencies to prevent fraud and money laundering.
Corporate changes: In the event of a company merger or acquisition, data may be transferred, but this policy will remain in effect.

All third-party partners are contractually obligated to comply with 98ok's privacy standards. We regularly evaluate our partners to ensure security requirements are met.

5. Data Security Measures

98ok employs industry-leading technology to protect your information. Our security measures include:

256-bit SSL/TLS encryption — all data transmissions are fully encrypted.
Sensitive data stored with AES-256 encryption.
Two-factor authentication (2FA) — for secure account access.
24/7 security monitoring with automatic detection of suspicious activity.
Regular security audits and penetration testing.
Firewall and DDoS protection.
Employee access to data is restricted to the minimum required.

If you notice any security vulnerability, please notify our support team immediately.

6. Cookies Policy

98ok uses cookies on its website and app. Cookies are small data files stored in your browser. The types of cookies we use:

Essential cookies: To maintain login sessions and ensure the platform's core functions operate correctly. These cookies cannot be disabled.
Preference Cookies: To remember your language, theme, and other preferences.
Analytics Cookies: To analyze user behavior and support ongoing service improvement.
Security Cookies: To detect fraud and protect your account.

You can disable non-essential cookies through your browser settings. However, doing so may affect the proper functioning of some services.

7. Your Rights

As a 98ok user, you have specific rights over your own data. To exercise these rights, please contact our support team:

1

Right to Access

You may request to know what information we hold about you.

2

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

3

Right to Erasure

In certain circumstances, you may request that your data be deleted.

4

Right to Restrict Processing

You may request that processing of your data be temporarily restricted for specific reasons.

5

Right to Data Portability

You may request your information in a structured, portable format.

6

Right to object

You may object to marketing or specific types of data processing.

Some rights may be limited due to legal or contractual obligations — for example, deletion may not be possible for data covered under AML regulations.

8. Data Retention Period

98ok does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

Account information

For the duration of the active account and up to 5 years after closure.

Financial transaction details

A minimum of 7 years' retention is mandatory under international AML regulations.

Gaming activity data

Retained for up to 3 years for responsible gaming monitoring purposes.

Communication & Support Records

Retained for up to 2 years for customer service quality improvement.

Cookies and session data

Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is securely deleted or anonymized. The deletion process follows international standards.

9. Policy Changes

98ok may update this Privacy Policy from time to time. Our approach depending on the nature of the change:

Minor changes: The website will be updated with a new date shown at the top of the page.
Significant changes: At least 30 days' notice will be sent to your registered email.
Major Changes: Consent may be requested again at the time of login.

Continued use of 98ok after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

If you disagree with any policy changes, you may stop using the service and request account closure.

10. Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our dedicated privacy team:

Email: [email protected]
Live Chat: 24/7 direct support available
Response time: within 72 hours

We take every privacy request seriously and commit to responding within the applicable legal timeframe. Your satisfaction is our priority.

When contacting support, including your username and the nature of your request will help us assist you faster.

98ok's Privacy Policy

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